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Dental

Award-winning patient feedback system for dental practices

Automate collecting patient feedback and Google reviews. Elevate and grow your practice with the best patient feedback system as voted at Dental Industry Awards 2022. Working Feedback makes it happen for you.

Benefits of Working Feedback

Whether you are looking to attract new patients, get more Google reviews, understand your dental practice better, have unique content on your social media platforms, manage your online reputation or sell more to your existing patients we can help do all that and more.

Fully automated collection, publishing and reporting
Reviews are collected and published on your website and online profile
Cross sell additional services and invite referrals
Stand out on Google from competitors

Working Feedback is directly integrated with the NHS Digital website. We understand the importance and the need for feedback and collect the data required for the NHS Friends and Family Test.

Save bundles of time (& stress) with our integrations:

Google Reviews

Simplify the collection, sharing and replying to Google reviews through the Working Feedback platform. This takes seconds and is possible as Working Feedback is fully integrated with Google My Business.

EXACT from SOE

Automate your patient feedback and Google review requests within minutes. Working Feedback is a top-tier partner with EXACT, the UK’s number one dental practice software from Software of Excellence.

Dentally

With just a few clicks, your Dentally practice management software can be automated to ask for patient feedback and Google reviews. Working Feedback is a top-tier partner with Dentally.

Social media platforms

Reviews can be posted directly onto your social media platforms including Instagram, Facebook and Twitter.

Friends and Family Test

Working Feedback is proud to be an NHS approved review partner. Your FFT monthly data is collated from review responses for submission. This also means that NHS treatment reviews can be shared directly on your NHS England Digital profile.

MEDiVision

MEDiVision solutions give your patients the information they need, in a format they understand. A combination of real videos and patient friendly animations provides your dental team with the tools to succeed. Their Waiting Room TV solution can now display reviews shared through Working Feedback alongside personalised news about your practice and the services you offer.

Hear from our customers

"Since signing up through Dentally to use Working Feedback I have become obsessed with checking for reviews! They appear as if by magic and it’s now become part of my morning routine. I love reading all our Working Feedback and Google reviews and replying to patients so that they know we are listening to them."

Caroline Crowder – Business Director, Hertfordshire Dental Group

“By using Working Feedback, an independent third-party service that works through our chosen software, the solution is reliable, simple and easy to use, and it works! What more could we ask for?”

Caron Best – Chief Operating Officer, Dental Partners

“In my 35 years as a dentist, Working Feedback is my single best piece of investment in marketing.”

Niall Hutchinson – Practice Principal, Cherrytree Dental Practice

“With very little effort, the entire patient feedback process is handled.”

Ryan Earle – Practice Manager, Parkway Dentalcare

“Working Feedback is responsive, knowledgeable, helpful and offer a great service which is very much valued by our organisation.”

Caroline Wood – Business Manager, Skircoat Green Dental

“As a busy practitioner with spinning plates, it is seldom that I get to recommend a service that improves our business, gives patients a voice and motivates staff – with no hassle! I’d encourage any dental practice to use Working Feedback as a means of generating new patients and delivering a superior service to existing ones.”

Amit Koshal – Principal Dentist, Remarkable Smiles

What’s the process?

Step 1

Onboarding

Sign in to your Working Feedback dashboard and complete your profile. This includes uploading a logo and personalising information about your dental practice.

Step 2

Ask for reviews

Now you’re set to ask for reviews by different channels including SMS text and emails. Using our vast experience, we can recommend what you should be asking for to say in order to maximise engagement from your patients.

Step 3

Updating

Start getting your reviews noticed online by adding our review widgets to your website. We’ll handle this for you or if you prefer to take the reins, let us know.

Step 4

Your internal processes

Evaluate your processes to include the collection of patient feedback and reviews. Ask for a review as close to a completed treatment as possible and ensure that steps to replying to reviews and social media sharing have been implemented within your dental practice.

Step 5

Use the reviews

Reviews contain valuable information, both positive and negative ones. Use constructive and negative reviews to learn and improve your service; share all your positive reviews for others to see.

Want to see us in action?

Learn about Working Feedback in a free demo. We’ll show you how easy it is to ask, publish and report client and patient feedback and reviews.

Get in touch