100,000+
Published stats
Using Working Feedback generated over a 100,000 patient reviews; collected, moderated and published on Google, their own network of websites and NHS Digital.
The Dental Partners group
Growing at a fast rate, the Dental Partners group has a network of 64 sites. They came to us in 2017, with 11 locations, to streamline and automate the process for collecting patient feedback and Google reviews. Now, all of their practices, who are integrated with the Software of Excellence EXACT practice management software are using the Working Feedback solution.
The solution collects, moderates and shares feedback through easy-to-use software and is an approved review partner for the CQC and NHS Digital, which means the system also takes care of the Friends and Family Test (FFT) requirements.
Hear from Dental Partners
In October, 2022 Dental Partners celebrated an incredible 100,000 patient reviews, the first ever dental group to do so.
Dental Partners’ Chief Operating Officer, Caron Best, stated, “When we decided there was a need for us to monitor patient satisfaction and learn from it, reaching 100,000 reviews was a distant but exciting prospect. Our belief in the importance of feedback has now been proven right, not only by the numbers but also what the reviews themselves say, demonstrating their worth via increased patient enquiries and our ability to react to what our patients say about us.
By using Working Feedback, an independent third-party service that works through our chosen software, the solution is reliable, simple and easy to use, and it works! What more could we ask for?”
At a Glance
25%
Typical response rate from review requests
1,562
Average number of published reviews per practice
106
Average number of Google reviews collected per practice
Why we chose Working Feedback
We chose to go with Working Feedback for monitoring patient satisfaction for a number of reasons. We believe that using a healthcare specialist third party is crucial to the credibility of the service but the Working Feedback solution is also simple and easy to use.
Tina Sleigh, Marketing Communications Manager, said: “We are patient-focused and dedicated to delivering excellent patient care. That means service is incredibly important to us and to see our patients’ feedback is key to this. That’s a significant part of why we are able, today, to celebrate our 100,000th review.
The Working Feedback system effortlessly integrates with the NHS Digital website, Google My Business and social media, we are able not only to build our online presence in a positive way and act on constructive feedback, but it also offers us the opportunity to cross-sell additional services.”
Key Feedback Statistics for Dental Partners (achieved through Working Feedback, Oct 2022):
- 100,000+ Patient reviews
- 6,824 Google reviews
- 11,821 Friends & Family Test responses
- 1 in 4 patients response rate
- 98% Group Patient satisfaction score
“By using Working Feedback, an independent third-party service that works through our chosen software, the solution is reliable, simple and easy to use, and it works! What more could we ask for?”
Caron Best – Chief Operating Officer, Dental Partners