Rodericks Dental Partners, one of the UK’s leading NHS and private dental care groups, it is the first to have achieved over 300,000 online patient reviews.

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With more than 220 practices, Rodericks Dental Partners has become the first ever dental group to reach this significant review milestone, demonstrating the importance of patient feedback and post-Covid confidence in oral healthcare.

Since June 2023, through the Working Feedback solution, whose software integrates directly with Software of Excellence and Dentally, the group has achieved a noteworthy breakthrough in patient satisfaction measurement.

Working Feedback collects, moderates and shares feedback through an easy-to-use solution and is an approved review partner for NHS Digital, meaning the system also takes care of the FFT (Friends and Family Test) requirements.

This approach to gathering feedback allows Rodericks Dental Partners to drive even greater success for the group and kickstart the online presence of practice locations that are now collecting consistent Google reviews and patient feedback.

The results have delivered benefits both internally and externally – with additional treatment opportunities created directly through the Working Feedback platform alongside a measurable increase in employee satisfaction.

It confirms the group’s commitment to driving continuous improvement across their practices, using qualified feedback as the key to better understanding patient journey, staff needs and the future trajectory of the dental industry.

Key statistics for Rodericks Dental Partners achieved through Working Feedback:

• 300,000+ impartial patient reviews
• Three-fold increase in number of Google reviews
• 96.7% patient overall satisfaction group score

Kevin Birch, Chief Executive Officer of Rodericks Dental Partners said:

"As the first dental group to surpass 300,000 patient reviews, Rodericks Dental Partners is proud to lead the way in patient care and feedback. This milestone reflects our unwavering commitment to improving both patient experience and clinical outcomes across our practices. Harnessing insights from patient reviews through our partnership with Working Feedback not only strengthens our services but also ensures we stay ahead in delivering top-quality dental care for the future."

Working Feedback’s Co-Founder and Roderick’s lead support Philip Molden said:

"Through our strategic partnership with Software of Excellence and Dentally, the whole process of collecting patient feedback and Google reviews for the Rodericks Dental Partners group has been automated; as reflected by these remarkable results within such a relatively short timeframe and has proven our solution to be a sound return on investment."

If you would like to learn about the benefits of Working Feedback for your practice, visit www.workingfeedback.co.uk, email [email protected] or call 0800 043 2100.