Horner Blakey has introduced a pro-active client feedback solution and improved their understanding of the client experience with help from Working Feedback. Reviews are collected seamlessly, managed by a third party and play an important role in attracting new clients and upselling insurance products as well as publishing reviews to their website, Google and social media.
Horner Blakey Insurance Brokers, based in the heart of the City of London, provide the highest quality independent, expert advice to ensure that clients get real value for money for their insurance arrangements. The brokerage has won many customer service accolades and recently achieved ‘Broker of the Year’ from Bluefin Insurance.
"As an industry, cross selling and asking for feedback is something we are not good at, this makes a real difference, we would happily recommend using Working Feedback to any other brokers; it’s excellent value for money and has done our reputation a power of good."
Through Working Feedback, Horner Blakey have gained the following benefits: